Privacy Policy

Our Privacy Commitment

Hey crew — at DADDIES Skate Gear, we’re skaters serving skaters. Just like we respect the concrete, we respect your privacy. This policy explains how we handle your information when you visit daddiesboardshops.com, shop with us, or interact with our global skate family.

We’re committed to transparency and security, treating your data with the same care we’d want for our own setups. Whether you’re a detail-oriented builder selecting individual bearings and bushings, a style-conscious rider grabbing a new beanie, or a practical cruiser looking for reliable transportation, your trust matters to us.

What Information We Collect

We only collect what’s necessary to provide you with a smooth ride from browsing to checkout:

Information You Provide Directly

• Order Details: Name, shipping/billing address, email, phone number
• Account Information: If you create an account, we store your preferences and order history
• Communication: Messages sent to [email protected], feedback, or support requests
• Payment Information: Processed directly by our secure payment partners (we never see your full card details)

Information Collected Automatically

• Device & Browser Data: IP address, browser type, device type, operating system
• Usage Information: Pages visited, time spent, referring website, search terms
• Location Data: General location (country/region) to provide appropriate shipping options and content

Information From Third Parties

• Payment Processors: Confirmation of transaction success/failure (no financial details)
• Shipping Carriers: Delivery confirmation and tracking updates

How We Use Your Information

We use your information to keep your skate experience dialed in:

• Process & Ship Orders: Get your gear from our Hamilton shop to your local spot
• Customer Support: Answer questions about orders, components, or completes
• Website Improvement: Make daddiesboardshops.com easier to navigate and shop
• Security & Fraud Prevention: Protect our community from sketchy transactions
• Communication: Send order confirmations, shipping updates, and (only if you opt-in) occasional news about new decks, apparel, or community events
• Personalization: Show you relevant products based on your browsing (like suggesting bushings when you’re looking at trucks)

Data Sharing & Disclosure

We don’t sell your personal information. Period. We only share data when necessary:

• Payment Partners: Visa, MasterCard, JCB, PayPal to process transactions securely
• Shipping Carriers: Canada Post, UPS, and other carriers to deliver your gear worldwide (except Asia and some remote areas)
• Service Providers: Companies that help us run our website, under strict confidentiality agreements
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: If DADDIES Skate Gear is involved in a merger or acquisition

We ensure all partners adhere to privacy standards that match our commitment to the skate community.

Data Storage & Security

Storage Locations

Your data is stored on secure servers primarily in Canada, with some service providers using facilities in the United States. We ensure equivalent protection through contracts and safeguards.

Security Measures

• Industry-Standard Encryption: Bank-level security for all transactions
• Limited Access: Only essential personnel can access your data
• Regular Security Reviews: We continuously assess and improve our protections
• Secure Payment Processing: We never store your financial details on our servers

Retention Period

We keep your information only as long as needed:

• Order Information: 7 years for tax and business records (as required by Canadian law)
• Account Data: Until you ask us to delete it or close your account
• Marketing Preferences: Until you unsubscribe

Your Rights & Choices

You have control over your information:

• Access & Correction: Request to see what data we have and correct inaccuracies
• Deletion: Ask us to delete your personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails anytime using the link in each email
• Data Portability: Request a copy of your data in a common format
• Withdraw Consent: Change permissions you’ve previously given us

To exercise these rights, email our crew at [email protected]. We’ll respond within 30 days, no hassles.

Cookies & Tracking Technologies

What We Use

• Essential Cookies: Keep your cart intact during checkout and remember your login
• Performance Cookies: Help us understand how riders use our site to improve it
• Functionality Cookies: Remember your preferences (like currency or region)
• Analytics: Anonymous data about site usage (no personal identification)

Your Control

Most browsers let you control cookies through settings. Disabling essential cookies may affect your shopping experience (like losing items in your cart).

We don’t use invasive tracking or sell your browsing data to third-party advertisers.

International Data Transfers

We ship from Hamilton, Canada to riders worldwide (except Asia and some remote areas). Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through standard contractual clauses and partner assessments.

Children’s Privacy

Our site is not directed at children under 16. If you’re under 16, please get a parent or guardian’s permission before using our site or providing any information. We don’t knowingly collect data from children under 16.

Changes to This Policy

The skate world evolves, and sometimes our privacy policy needs to too. We’ll post any changes here with a new “Last Updated” date. For significant changes, we may notify you by email if you have an account with us.