Hey there, welcome to the DADDIES Skate Gear family. We’re skaters serving skaters, and we know you’ve got questions about gear, shipping, and everything in between. Below you’ll find answers to the most common queries. Can’t find what you need? Reach out to our crew—we’re here to help.

Quick Insight: Based on our menu and ethos, we cater to detail-oriented builders piecing together the perfect setup, style-conscious riders curating their look, and practical cruisers needing reliable transport. Our product range is performance-driven, curated, and community-focused, from precision components like bearings and bushings to completes, apparel, and accessories.

🛹 Products & Gear

What kind of products do you specialize in?
We carry everything a skater needs. From precision components (bearings, bushings, decks) to completes, apparel (clothing, beanies, belts), accessories, and lifestyle gear (backpacks, bags, air fresheners). Whether you’re building a custom setup or grabbing a ready-to-roll complete, we’ve got you covered.
Are your products suitable for beginners?
Absolutely. We cater to all levels. Beginners might lean towards our completes or cruisers for an easy start, while intermediate and pro riders can dive into our detailed components section to fine-tune their setup.
Do you sell complete skateboards?
Yes! Check out the “Completes” section in our menu. We offer curated, performance-ready setups so you can start rolling straight out of the box.

🌍 Shipping & Delivery

Where do you ship from and to?
We ship from our home in Hamilton, Canada (3450 Bridgeport Rd). We offer global delivery to most regions, including Asia. (A few remote or restricted areas may be excluded. We’re built for the global skate family.)
What are my shipping options and costs?
  • 🚀 Standard Shipping: $12.95 CAD via DHL or FedEx. Processing (1-2 days) + delivery in 10-15 business days after dispatch. Tracked door-to-door.
  • 🛹 FREE Shipping: On orders over $50 CAD via EMS. Processing (1-2 days) + delivery in 15-25 business days after dispatch. Fully tracked. Perfect for the patient planner.
How long will my order take to process?
We move fast. All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll get a tracking number via email once it’s packed and shipped.
Can I track my order?
Yes! All shipments are fully tracked. You’ll receive a tracking number via email once your order is dispatched. Use it to follow your gear’s journey to your door.

💳 Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. Check out with confidence—all transactions are encrypted and secure. We never store your financial data on our servers.
Is my payment information safe?
Absolutely. We use industry-standard encryption for all transactions. Your financial data is processed securely by our payment partners and is never stored on our systems.

↩️ Returns & Exchanges

What is your return policy?
We stand by our gear. If something isn’t perfect, you have 15 days from the delivery date to initiate a return. Visit our Returns Policy page for full, smooth-process details.
Are there any conditions for returns?
Items must be in original, unused condition with all tags and packaging. We’re skaters—we get it, but we also need to ensure the gear can be re-shelved for the next rider. The Returns Policy page has all the specifics.

📦 Orders & Accounts

I haven’t received my order confirmation email. What should I do?
First, check your spam/junk folder. If it’s not there, please contact us at [email protected] with your full name and order details, and we’ll sort it out.
Can I change or cancel my order after placing it?
We process orders quickly! If you need to change or cancel, email us immediately at [email protected]. We’ll try our best to catch it before it ships, but we can’t guarantee changes once processing has begun.
Still Got Questions? We’re Here to Help.
Email our crew: [email protected]
Our Roots: DADDIES Skate Gear, 3450 Bridgeport Rd, Hamilton, CA L9A 4V3

© DADDIES Skate Gear. Born from concrete. Built for the community. Keep rolling.
Note: Shipping times are estimates and may be affected by factors outside our control, including customs delays. All delivery timelines are in business days.